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The YMCA of Three Rivers is committed to diversity and social inclusion and to meeting its obligation under Ontario's Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.

 

Copies of our Accessible Customer Service Plan are available upon request.

 

Our Mission

 

Our purpose as a charity is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential.

 

Our Commitment

 

In fulfilling our mission, the YMCA of Three Rivers strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

 

Feedback Process

 

YMCA members - including participants, customers, parents, donors, contractors or other members of the public - are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs and services and their YMCA experience. Please contact your local YMCA General Managers or a Senior Manager directly.

 

Alternatively, we encourage you to provide feedback in person, by email, via telephone or by regular mail to:

 

YMCA of Three Rivers
Attn: People Team
250 Hespeler Road,
Cambridge, Ontario, N1R 3H3
Email: ytrpeopleteam(at)ytr.ymca.ca
Tel: 519-584-7479 ext. 8108

 

Accessibility Plan and Policies