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For Health and Wellness Members,


Updated on April 12, 2021


Earlier this afternoon our government announced a province-wide shutdown that is set to begin on April 3rd and last for four weeks. We are responding differently to this shutdown than we have to closures in the past, please read carefully to find out how.


What does this shutdown mean for you?

  • Your membership fees will remain active, unless you choose to put your membership on hold.
  • We will continue to offer virtual programming, including live fitness classes, via Zoom.
  • Our Health & Wellness buildings will be closed during the shutdown period. 

How can I put my membership on hold?

We will not be placing your membership on hold automatically.


You can place your membership on hold for 28 days via the form below.


Please note: Your hold may not line up exactly to when your most recent payment has been taken, but your hold will take effect immediately and your account will be automatically credited from the date of your hold.


Membership Hold Request Form


How can I participate in virtual programming?


As a charity, your Y is committed to continue showing up for our communities. During this next shutdown, the best way for you to support us while staying healthy at home, is through our virtual programming. You can view our virtual program schedule online (also available inside your member portal). Once you have found a class you would like to participate in, simply click on it and book your spot in the class. 


*New* Our weekly live Group Fitness schedule now includes the following classes:


Group Power (new), Group Active (new), Group Centergy (new), Virtual Get Together (new), Cardio Box (new), Yoga, HIIT, Low Impact Cardio, Move Together Series, Essentrics, Chair Yoga, Zumba, and more!


Please note: To participate in virtual programming your membership fees must be active. You cannot participate in virtual programming while on hold.


If you have any question or need support with your membership, please connect with us via any method below:


Email: info(at)ytr.ymca.ca


Phone519-271-0480 (We will respond to your voicemail within two business days)


We are in this together, and we are looking forward to continuing to be here for you, even when we can’t see you in-person.


As always, we will continue to share updates with you throughout this shutdown.


You are why we are here for good.




The YMCA Member Portal


Our new online Member Portal is designed to make your family’s experience of coming to the Y as seamless as possible.


The YMCA Member Portal uses an email address as the main point of reference and login. If your email is not on file with us, please complete the form below.


Add Your Email to Our Records


You will receive an email from your YMCA location that includes a link to your YMCA Member Portal. Clicking the link will allow you to set your password and login. Once logged in, you will be able to update your information, as well as access your linked family members.


Member Portal Login


Need Support With Your Member Portal?


Connect with us



We are very excited to be able to welcome you into our buildings on Feb 24th. Thank you for continuing to belong to our Y.


We’re in this together, and because of you, we’re here for good.